Privacy Policy for Lalji Caterers

Introduction

Lalji Caterers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our catering services in Akola, Maharashtra, India.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number
• Event details (date, venue, guest count)
• Dietary preferences and special requirements
• Billing and payment information
• Communication preferences

WhatsApp Communication

When you contact us through WhatsApp at +91 98220 66728, we may collect:

• Your WhatsApp phone number
• Messages and media files you send
• Enquiry details and service requirements
• Feedback and reviews

How We Use Your Information

We use your information to:

• Provide catering services and respond to enquiries
• Send event updates and confirmations via WhatsApp
• Process payments and manage bookings
• Improve our services and customer experience
• Send promotional offers (with your consent)
• Comply with legal obligations

WhatsApp Business API

We use WhatsApp Business API to:

• Respond to customer enquiries promptly
• Send booking confirmations and updates
• Share menu details and pricing information
• Provide event day coordination and support

Standard WhatsApp messaging rates may apply. You can opt out of promotional messages at any time.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service providers (payment processors, delivery partners)
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate security measures to protect your information, including:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where applicable

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

International Data Transfers

Your information is primarily stored and processed within India. Any international transfers comply with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or WhatsApp.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Business Name: Lalji Caterers
• Phone: +91 98220 66728
• WhatsApp: +91 98220 66728
• Email: laljifoodsakola@gmail.com
• Address: New Radhakisan Plots, Infront of GMC, Akola - 444001, Maharashtra, India

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be resolved in the courts of Akola, Maharashtra.